Exchange Policy

At Medfit, customer satisfaction is important to us. If you receive a product with any of the following issues, you may apply for an exchange:

A. If You Receive a Damaged Product

B. If you receive a product in a different color than described (excluding minor variations caused by photography or screen display).

C. The size received differs from the official size chart by more than (+ - .5) inches.

D. If you received a wrong Product

E. If you received a different product than you ordered

F. The product has a manufacturing defect.

How to Apply for an Exchange:

You can contact us through any of the following channels:

Before applying, please read the Terms & Conditions below.

Terms & Conditions:

  1. Medfit strictly follows a NO REFUND policy. Refunds and cashback are not available under any circumstances.
  2. Exchange requests must be submitted within 7 days of receiving your parcel. Requests made after 7 days will not be accepted.
  3. The original purchase invoice is mandatory for all exchange requests.
  4. The product must be unused, unwashed, and free from perfume, odors, stains, or any signs of wear.
  5. The original tags must be attached, and the product must be returned in its original packaging.
  6. Exchange is not applicable on sale or discounted items.
  7. If the mistake is on customer end exchange request is approved, the both way courier charges will be borne by the customer. This means:
  • The customer will pay the shipping cost when sending the product to Medfit.
  • The customer will also pay the delivery charges for the exchanged product sent back by Medfit.

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